Avis Industries

All the agarbatti, the items sold are imported from China , vietnam and other countries , hence once sold cannot be returned, however the goods sold do not meet the minimum quality parameters, customers can request for a replacement, in replacement customer has to bare all carrying and forwarding cost to the Avis ware house. If the quality is not met. We will send you a replacement, but no cash refund once paid, for example, customer requested for an India charcoal or wood dust, and if the consignment received has burning issue or the powered is not to the agarbatti quality grinded (100mess) we will replace it.
if the items are imported like china stick / joss/ T1 or Vietnam wood dust. It cannot be replaced as its comes intact for source country after meeting all quality parameters
Avis shall not be responsible for and damage in transit
If the parts is faulty or broken we will replace it if u send it back to us
Free delivery but cust has to send the parcel as a prepaid consignment if not satisfied or receiced a faulty machine parts
Agarbatti spare parts :

Shipping fee: non members // members: free
COD // ECS both option available
Upto 250 gm (net weight) @ RS 40 pan India
From 250gm to 500gm @ 80 pan India
From 500 gm to 1kg @Rs, 120
From 1 kg to 5 kg @RS 220
Ship by: Ship rocket
If the pin code is not deliverable by ship rocket then the shipment will be sent via India post.

Return policy:
Customer can return the spare parts within 7 days of delivery
Reason for return :
Not compatible with machine
Ordered in error
No longer needed
Damaged spare parts received
Email the pictures of the spare parts to support@agarbattikart.com
Do not use the spare parts if returning
No physical damage
All return should be sent to our address Ram Krishna sarani, Boro pukur Bari, madhyamgram sodepur station road, near Spencer, pin – 700130, north 24 pgs, west Bengal, INDIA.
Customer need to sent the shipping label wit tracking number to support@agarbattikart.com with mode of payment done for the particular Item (Account number/UPI )
All the return shipment shall be pre paid. If the return is not prepaid , it will be not accepted, If the customer we can also initiate pick up for return if sent by ship rocket
Once received, we will initiate the refund to same source from where the payment was made
Refund will initiated only after investigation and if the reason is genuine

10% Discount on Prepaid Orders